topic Re: Got engineer booked but wifi now working in Broadband

Got engineer booked but wifi now working

Meowaw — Tue, 09 Apr 2024 22:55:23 GMT

Got an engineer booked for tomorrow but wifi is just now working!

I could do with them not coming as i work from home and would like to start my normal shift, otherwise i have to take it unpaid or pay the hours back

What should i do? Cant get through to anyone on the phone and i dont want to be charged by sky seeing as this was their fault not mine

Re: Got engineer booked but wifi now working

Meowaw — Tue, 09 Apr 2024 23:26:48 GMT

Nevermind its broken again 😕

Re: Got engineer booked but wifi now working

Daniel0210 — Wed, 10 Apr 2024 05:14:30 GMT

@Meowaw

Report it to Sky in the morning if it's still down and no outage is reported in your area. If a fault is found Sky will pass it to Openreach for investigation. wfh has no influence on fix times. Openreach aim to fix within 2 working days of being informed by an isp.

Re: Got engineer booked but wifi now working

Essamussa — Sun, 26 Jan 2025 19:17:11 GMT

I want to know if engineer is coming tomorrow

Re: Got engineer booked but wifi now working

Daniel0210 — Sun, 26 Jan 2025 19:48:09 GMT

@Essamussa
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here. I take it the original appointment is for tomorrow?

Re: Got engineer booked but wifi now working

caesarome — Sun, 26 Jan 2025 19:49:27 GMT

@Essamussa wrote:

I want to know if engineer is coming tomorrow

@Essamussa

If they are it should appear here:

https://www.sky.com/ordertracking