topic Re: Poor Wi-Fi in Broadband

Poor Wi-Fi

Darren+Kelly — Tue, 09 Apr 2024 20:15:46 GMT

Over the last 2 weeks I have been sufferring severe internet problems. Mainly relating to my Wi-Fi but I have even had some issues with my main sky tv box which is very unusual. The main box is now working but Wi-Fi issues remain. I have turned everything off, rebooted and reconnected and problems remain. My kids can no longer play on line due to connection problems and we are still struggling to use apps such as Netflix on our tv due to poor connection. I have tested our connection on sky and I was having problems running it due to poor Wi-Fi yet when it worked it said my internet and Wi-Fi was fine. What can I do next?

Re: Poor Wi-Fi

Ruth-Kenny — Tue, 09 Apr 2024 20:25:32 GMT

I am having the same issues which have been going on since I joined Sky at the end of February. It's consistently awaful, everything is lagging when in theory I should be getting a much better experience than my previous provider. I'll be contacting Sky tomorrow to cancel although i'm now outside of the cooling off period so i guess that will be a challenge, although I have reported the issues to Sky several times so i'm ready for it!

Re: Poor Wi-Fi

Katy528979 — Tue, 09 Apr 2024 20:35:04 GMT

I’m having the same issues NG10 xx