topic Moving company lost Router in Broadband

Moving company lost Router

KC1986 — Tue, 09 Apr 2024 16:06:59 GMT

Hello,

I'm looking for advice please. We moved house on Saturday, 6th April, and after searching every box in the house, we have not been able to find the Sky broadband router meaning we have no Internet or TV because the Sky Glass needs it! Can we get a replacement from Sky? Has this sort of thing happened to anyone else? If so what did you do?

Thanks in advance.

Re: Moving company lost Router

TimmyBGood — Tue, 09 Apr 2024 16:12:14 GMT

@KC1986 wrote:

Can we get a replacement from Sky?

Yes, but as the hardware is loaned, they are likely to want you to pay a non-return fee for the misplaced unit.

Re: Moving company lost Router

Skillfusian — Thu, 25 Apr 2024 11:21:13 GMT

I haven't experienced losing a broadband router during a move, but I can imagine how frustrating it must be.

Re: Moving company lost Router

ollymoran — Thu, 12 Dec 2024 19:33:34 GMT

Going through same thing at the moment. Belongings had to go into storage for 8 months whilst they gutted the house and repaired but now I cannot find 3 mini boxes that we had, think they will charge me a fortune and wasn't my fault. 😢😢

Re: Moving company lost Router

Daniel0210 — Thu, 12 Dec 2024 19:40:23 GMT

@ollymoran

See this link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

Currently it's £52 per mini box.