topic Re: Internet keeps going off for hours at a time in Broadband

Internet keeps going off for hours at a time

Karina1234 — Sat, 06 Apr 2024 12:38:17 GMT

Internet keeps going off the internet and voice lights turn amber and then nothing works it's been happening for weeks , spoke to someone on Friday last week and was ment to have someone out Wednesday to come check and fix the issue but no one came out

Re: Internet keeps going off for hours at a time

Addie15 — Sun, 07 Apr 2024 07:42:58 GMT

Hi there, @Karina1234. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet keeps going off for hours at a time

Addie15 — Tue, 09 Apr 2024 14:13:31 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.