topic Re: Internet down in Broadband

Internet down

Hickson1 — Mon, 08 Apr 2024 19:43:31 GMT

Our Internet keeps dropping, and it has been doing it all day. We are in the Plymouth area.

Anyone else having these issues?

I've reset the router, still no joy

Re: Internet down

LJP1 — Mon, 08 Apr 2024 19:47:52 GMT

Been having the same issue up in Lincolnshire for the past two days

Re: Internet down

Highlinder — Tue, 09 Apr 2024 07:32:14 GMT

@Hickson1 & @LJP1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet down

LJP1 — Tue, 09 Apr 2024 08:15:29 GMT

Tried that and it doesn't find a fault

Re: Internet down

Tracey+T — Tue, 09 Apr 2024 08:51:44 GMT

I have been having a similar problem here in South East London. The Internet connection keeps dropping, sometimes once a day sometimes more. And this has been going on for about a month now. I work remotely, so this can be a real inconvenience when you are in the middle of a meeting.