topic Re: Switching Broadband from SKY to another ISP in Broadband

Switching Broadband from SKY to another ISP

MCHL669 — Tue, 09 Apr 2024 07:54:50 GMT

I have come to the end of my fixed term agreement for my broadband and have switched to another ISP.

When speaking to a SKY advisor a few weeks ago i was told that SKY would automatically be cancelled when i switched, but it looks like my SKY accoutn is still on-goign and has future bill amounts etc.

has anyone else had this, or know what i need to do to get it all sorted out?

I've given up phoning SKY as each time i speak to someone, its a different answer, and non of them seem to be right!

Thanks folks

Re: Switching Broadband from SKY to another ISP

TimmyBGood — Tue, 09 Apr 2024 08:01:49 GMT

@MCHL669

One-touch switching applies only if the move is to another Openreach ISP, not to Virgin or any altnet full-fibre provider.

It also doesn't apply to any television services from Sky, even if the new ISP also offers subscription television.

Re: Switching Broadband from SKY to another ISP

MCHL669 — Tue, 09 Apr 2024 08:03:36 GMT

Thanks @TimmyBGood , it was to another OpenReach service, they came and installed / set up for me last week. It was also internet only, i dont have SKY TV anymore (this ended about 4 months ago).