topic Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days in Broadband

My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

MajesticSalmon — Mon, 08 Apr 2024 03:00:13 GMT

So, I'm writing this at 4am, so bare with me, I'll keep it short.

I'm expecting an engineer Wednesday to setup the interwebs, or something along them lines, only thing is the Hub is still awaiting to be dispatched. Was just wondering if this is normal, or what will happen Wednesday if the H7b isn't here?

- Salmon

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

MajesticSalmon — Mon, 08 Apr 2024 03:02:56 GMT

Gah, done a typo. H7b is supposed to be Hub

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

IrenaJ — Mon, 08 Apr 2024 04:09:52 GMT

My hub 4.2 is still awaiting to be dispatched. New internet should be on Wednesday. The second question is my payment. New internet should be 10th april, but payment started from 6th April. Question is why like that? I need pay 4 days for what?

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

caesarome — Mon, 08 Apr 2024 04:45:53 GMT

@MajesticSalmon

Your hub might still arrive prior to Wednesday and even if it doesn't the activation should still be able to take place.

@IrenaJ

You should only be billed from once your service has been activated so are you saying you are already been billed ?

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

peter-marlow+1966 — Mon, 08 Apr 2024 06:45:19 GMT

We are all customers here, ring sky

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

IrenaJ — Mon, 08 Apr 2024 08:48:57 GMT

In oder was wirten 3-5 days before activate date. If nobody at home on Wednesday, how hub will be delivered?

And yes, in my bills I see that may bills will be counted from 06/04/2024 till 06/05/2024 (each month until day 6, when Im getting internet on 10th...)

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

Chrisee — Mon, 08 Apr 2024 08:54:00 GMT

@IrenaJ Sky send tge hubs by post so the postman will do what they always do if they cannot deliver an item which is leave a card telling you where to collect it from.

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

MajesticSalmon — Tue, 09 Apr 2024 03:09:12 GMT

I called Sky Customer Support, stuttered more than Stuttering Stanley from 6ixth Sense, but got my words out eventually. They said it's not unheard of, and the engineer can still do their thang even without the hub, and to jus install it when it arrives, following what it says on the lil leaflet.

Will update as my adventure continues.

- Salmon

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

MajesticSalmon — Tue, 09 Apr 2024 03:11:52 GMT

Come think of it, Stanley doesn't stutter much, so I'd probably be on par with the guy from Pearl Harbour,.

- Salmon

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

JJH1987 — Tue, 09 Apr 2024 05:30:52 GMT

Hello, my internet is due to switch from BT to Sky tomorrow. April 10th. It says the Sky internet hub is still awaiting dispatch.
I rang sky yesterday and they said their system said it was in 48hr delivery time with Royal Mail. I am a brand new customer to Sky and thought this would be an easy process. How do I escalate this if the WiFi hub doesn't turn up before BT turn off their services to me?

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

IrenaJ — Tue, 09 Apr 2024 05:31:26 GMT

but without a hub we won't get fiber speed. So my question again is why is my payment fixed from April 6th if I am not sure that I will receive my order even on April 10th?

Re: My Hub Hasn't Arrived Yet, And Engineer Is Here In Two Days

IrenaJ — Tue, 09 Apr 2024 05:33:13 GMT

Exactly the same situation i have too. And i need to pay for nothing!...