topic No internet in Broadband

No internet

Amanda861 — Mon, 08 Apr 2024 19:37:59 GMT

There has been no internet all day reset etc still doesn't work

Re: No internet

Highlinder — Mon, 08 Apr 2024 19:40:50 GMT

@Amanda861 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet

Hickson1 — Mon, 08 Apr 2024 19:46:38 GMT

Same here.

I'm in Plymouth, and there is no WiFi. Ran the test, and it said everything was good, but none of my devices can get online (apart from my mobile obviously)

Re: No internet

Amanda861 — Mon, 08 Apr 2024 19:52:32 GMT

It does say there is a fault

Re: No internet

Highlinder — Tue, 09 Apr 2024 07:33:23 GMT

@Amanda861 Does it let you follow through to how to get this fixed?