https://helpforum.sky.com/t5/Broadband/Internet/m-p/4610006#M386867 Dear Sr/Madam I Hope my message finds you well. We have several days in which the Internet connection is lost and we do not know why neither the cable nor the WiFi works I appreciate your prompt response. Best Mariana Mon, 08 Apr 2024 17:58:12 GMT MariG93 2024-04-08T17:58:12Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4610006#M386867 Dear Sr/Madam I Hope my message finds you well. We have several days in which the Internet connection is lost and we do not know why neither the cable nor the WiFi works I appreciate your prompt response. Best Mariana Mon, 08 Apr 2024 17:58:12 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4610006#M386867 MariG93 2024-04-08T17:58:12Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4610032#M386875 <P>We are all customers here not sky&nbsp;</P> Mon, 08 Apr 2024 18:33:02 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4610032#M386875 peter-marlow+1966 2024-04-08T18:33:02Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4610038#M386878 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4018339">@MariG93</a>&nbsp;Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Mon, 08 Apr 2024 18:42:44 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4610038#M386878 Highlinder 2024-04-08T18:42:44Z