topic Re: No WiFi connection - Bristol in Broadband

No WiFi connection - Bristol

Ako888 — Mon, 08 Apr 2024 12:22:26 GMT

I have lost WiFi connection (in Bristol). Similar to some other people posting here, the device has an orange light on. Tried reconnecting a couple times but it still doesn't work.

Is there something else I can do?

Re: No WiFi connection - Bristol

Highlinder — Mon, 08 Apr 2024 12:51:10 GMT

@Ako888 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Can you also see what the service checker says when you complete the broadband test.

Re: No WiFi connection - Bristol

Ako888 — Mon, 08 Apr 2024 13:22:52 GMT

Thanks a lot for your response. Unfortunately, the LOS light is still red and there is still no internet connection. Do you happen to know which number I can call to contact Sky?

Re: No WiFi connection - Bristol

Ako888 — Mon, 08 Apr 2024 14:07:54 GMT

Update: LOS = loss of service. Found a contact number at this Sky page (https://www.sky.com/help/home?DCMP=knc-google-na-0helpsky-skycontact0_skycontact&gad_source=1&gbraid=0AAAAADvAOqcV7cOZuopyAuM1Zefio2GJG&gclid=Cj0KCQjwq86wBhDiARIsAJhuphm7am_5Dsf5-d2lAber-nrWAUb5Pc9nnte3gEsu27Re76pdgie0hVQaAm-kEALw_wcB). Scrolled to the bottom and clicked "Need more help?".

An engineer visit has been scheduled - hopefully the issue can be resolved after that.