topic Re: No internet in Medway in Broadband

Broadband issues ME2 kent

Suziewoozy — Mon, 08 Apr 2024 08:39:15 GMT

Please can I have an explanation as to why we have had no broadband in my local area ME2 - Medway area of Kent since early hours this morning? ( 8.4.2024).

Re: Broadband issues ME2 kent

caesarome — Mon, 08 Apr 2024 09:04:34 GMT

As this is a customer helps customer forum we can't say why your connection has gone down so does anything show here for you:

https://www.sky.com/help/servicestatus/your-services/broadband

Re: Broadband issues ME2 kent

Chrisee — Mon, 08 Apr 2024 09:04:53 GMT

@Suziewoozy you are notvtalking to Sky in posting in the forum but even if you were it is unlikely they could tell you the exact cause. There are 10s of millions of Openreach lines and unfortunately things break and have to be fixed. I would check Sky are aware of the fault by running the connection test in the My Sky app which should tell you if Sky are aware of a fault if they arent call them to report it.

Re: Broadband issues ME2 kent

ticketyboo71 — Mon, 08 Apr 2024 09:09:13 GMT

Mine is also down in me2 but apparently sky are aware of the fault and are working to fix it 🤞🏻

Broadband outage in Chatham Medway

Johneni — Mon, 08 Apr 2024 09:27:19 GMT

I have not been able to log into work since morning becuase of broadband outage in the ME4.

Anyone knows what is happening?

No internet in Medway

Knicola88 — Mon, 08 Apr 2024 12:54:15 GMT

I'm in Rochester, Kent and my Internet is down, any one else?

Re: No internet in Medway

Jozjfjfjcjci — Mon, 08 Apr 2024 12:56:18 GMT

No internet in chatam all day

Re: No internet in Medway

Supply — Mon, 08 Apr 2024 13:05:38 GMT

Yes I have no internet since 6 am

Re: Broadband issues ME2 kent

Turethir — Mon, 08 Apr 2024 13:11:02 GMT

Same here in ME5, no internet all day. I got a text at around 2pm which said it was back up but it isn't! I hope they are still looking into this as it is a bit concerning!

Re: Broadband issues ME2 kent

avpr — Mon, 08 Apr 2024 13:11:51 GMT

Still no Internet in Gillingham Kent, first occurred in the early morning (08/04/2024).

Re: Broadband issues ME2 kent

powell010 — Mon, 08 Apr 2024 13:34:06 GMT

Same. No internet in ME3 all day. Received text @ 2pm, but still isnt working.

Re: Broadband issues ME2 kent

Vince59 — Mon, 08 Apr 2024 13:46:13 GMT

ME7 still nothing - the online tests don't even work for me now...

Re: No internet in Medway

ME4-6 — Mon, 08 Apr 2024 14:03:28 GMT

Just a text to say it's back on but it's NOT!!

Re: Broadband issues ME2 kent

ME4-6 — Mon, 08 Apr 2024 14:04:56 GMT

Same here

Re: Broadband issues ME2 kent

Dan73 — Mon, 08 Apr 2024 14:06:45 GMT

I'm Rochester I have also had a text to say it's back online but it's not, still no internet and trying to work from home

Re: Broadband issues ME2 kent

ME4-6 — Mon, 08 Apr 2024 14:08:17 GMT

Looks like their customer service phone number is a secret

Re: Broadband issues ME2 kent

Daniel0210 — Mon, 08 Apr 2024 14:13:38 GMT

@ME4-6 wrote:

Looks like their customer service phone number is a secret

@ME4-6

No. Just dial 150 from your Sky Talk landline.

Re: Broadband issues ME2 kent

ME4-6 — Mon, 08 Apr 2024 14:26:25 GMT

Thanks appreciate the reply but we don't have a landline

Re: Broadband issues ME2 kent

Daniel0210 — Mon, 08 Apr 2024 14:28:50 GMT

@ME4-6
You do, you just choose to not have a phone connected to it. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

Re: Broadband issues ME2 kent

Dan73 — Mon, 08 Apr 2024 14:55:10 GMT

Still no broadband rochester area.