https://helpforum.sky.com/t5/Broadband/Poor-TV-and-broadband/m-p/4609410#M386752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4017618">@Stevep1501</a>&nbsp;</P> <P>&nbsp;</P> <P>To exercise such an option you can order broadband from another ISP.&nbsp; Cancellation with Sky prior to this will cause an inevitable gap before a new provider can take over.</P> <P>&nbsp;</P> <P>Note that if the issue is being caused by a fault on the Openreach network, any other Openreach ISP will inherit exactly the same problem.</P> Mon, 08 Apr 2024 11:09:07 GMT TimmyBGood 2024-04-08T11:09:07Z https://helpforum.sky.com/t5/Broadband/Poor-TV-and-broadband/m-p/4609406#M386751 We have had the option to cancel as you were unable to give speeds promised. This is still the case Mon, 08 Apr 2024 11:03:48 GMT https://helpforum.sky.com/t5/Broadband/Poor-TV-and-broadband/m-p/4609406#M386751 Stevep1501 2024-04-08T11:03:48Z https://helpforum.sky.com/t5/Broadband/Poor-TV-and-broadband/m-p/4609410#M386752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4017618">@Stevep1501</a>&nbsp;</P> <P>&nbsp;</P> <P>To exercise such an option you can order broadband from another ISP.&nbsp; Cancellation with Sky prior to this will cause an inevitable gap before a new provider can take over.</P> <P>&nbsp;</P> <P>Note that if the issue is being caused by a fault on the Openreach network, any other Openreach ISP will inherit exactly the same problem.</P> Mon, 08 Apr 2024 11:09:07 GMT https://helpforum.sky.com/t5/Broadband/Poor-TV-and-broadband/m-p/4609410#M386752 TimmyBGood 2024-04-08T11:09:07Z