https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4609391#M386749 <P>It seeme<SPAN>d like a hard reset of the router solved things.&nbsp;</SPAN></P> Mon, 08 Apr 2024 10:56:31 GMT RiChadwick 2024-04-08T10:56:31Z https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4607297#M386280 My internet has gone down. I have tried unplugging and turning the box off and back on. Sky app says everything is fine. No devices can connect as they can't see the box. The WPS button on my box also doesn't seem to be working. Sat, 06 Apr 2024 07:52:25 GMT https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4607297#M386280 RiChadwick 2024-04-06T07:52:25Z https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4607422#M386311 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3991420">@RiChadwick</a>&nbsp; Can you use the link below to pick the router you have and go through the trouble shooting to what lights are on and off on the router please.</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_self">https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub</A>&nbsp;</P> Sat, 06 Apr 2024 10:33:41 GMT https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4607422#M386311 Highlinder 2024-04-06T10:33:41Z https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4608936#M386626 <P>Thanks for the info. I tried everything and eventually had to speak to someone at Sky. After circa an hour on the phone, we eventually got there much to the delight of my kids who thought the world was ending!</P> Mon, 08 Apr 2024 00:13:08 GMT https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4608936#M386626 RiChadwick 2024-04-08T00:13:08Z https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4609273#M386725 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3991420">@RiChadwick</a>&nbsp; What was the solution that Sky come up with?</P> Mon, 08 Apr 2024 10:14:51 GMT https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4609273#M386725 Highlinder 2024-04-08T10:14:51Z https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4609391#M386749 <P>It seeme<SPAN>d like a hard reset of the router solved things.&nbsp;</SPAN></P> Mon, 08 Apr 2024 10:56:31 GMT https://helpforum.sky.com/t5/Broadband/Internet-down-Cannot-see-router-to-connect-devices-or-use-WPS/m-p/4609391#M386749 RiChadwick 2024-04-08T10:56:31Z