topic Re: Can't set up sky hub in Broadband

Can't set up sky hub

Jaydee105 — Mon, 08 Apr 2024 08:43:33 GMT

I've just got my Sky broadband hub and all the videos are saying about grey cable, purple cable. The cable I was sent is black with two yellow ends. I'm so confused! Can anyone explain in simple terms what I have to do to set it up please?

Re: Can't set up sky hub

TimmyBGood — Mon, 08 Apr 2024 08:54:27 GMT

@Jaydee105 wrote:

The cable I was sent is black with two yellow ends.

That's an ethernet cable, and only applies to setting up a Hub on an FTTP broadband connection ('full fibre') where it plugs into an Openreach ONT.

Re: Can't set up sky hub

TimmyBGood — Mon, 08 Apr 2024 08:55:14 GMT

@Jaydee105

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Can't set up sky hub

TimmyBGood — Mon, 08 Apr 2024 08:56:51 GMT

@Jaydee105

Note that if today is not yet the activation date it's quite possible that the address doesn't have an ONT, and this is due to be installed.

Re: Can't set up sky hub

Chrisee — Mon, 08 Apr 2024 09:00:15 GMT

@Jaydee105 there are two main ways for delivery of broadband the older way using a copper phone line which you describecand a newer way with full fibre. If you are getting thst done an engineer will be comming who will fit a box called an ONT which is where the fibre line finishes thst has a rj45 socket which is where one end of the yellow cable connects the other end plugs into the back of your hub but dont worry the engineer will do thst for you.

Re: Can't set up sky hub

Jaydee105 — Mon, 08 Apr 2024 09:24:22 GMT

It's activating today. No engineers booked.

Re: Can't set up sky hub

Jaydee105 — Mon, 08 Apr 2024 09:26:09 GMT

Thanks but for some reason I click the link and nothing happens.

Re: Can't set up sky hub

Chrisee — Mon, 08 Apr 2024 09:29:10 GMT

@Jaydee105 have you just moved in as Sky are expecting you to have an ONT unit - smaill white box on the wall withwith a cable going to it which requires power to work when the LEDs will light?. If you haven't call them so they can get Openreach to replace it as residents sometimes take them when they move which they shouldn't.

Re: Can't set up sky hub

TimmyBGood — Mon, 08 Apr 2024 09:30:30 GMT

@Jaydee105

OK: no booking would tend to indicate that Sky/Openreach think there's already an ONT in place (or they've just sent an incorrect cable)

Is this a relatively new property for you to inhabit?

Re: Can't set up sky hub

Jaydee105 — Mon, 08 Apr 2024 09:36:01 GMT

I've lived here 25 years so no. Our current hub plugs into the phone line. I'm totally confused

Re: Can't set up sky hub

TimmyBGood — Mon, 08 Apr 2024 10:11:57 GMT

@Jaydee105 wrote:
I've lived here 25 years so no. Our current hub plugs into the phone line.

OK, that suggests either you're due to get FTTP installed (which the wholesale checker would confirm) or that Sky have sent an inappropriate cable.