topic Re: broadband and Talk in Broadband

broadband and Talk

rams01 — Fri, 29 Mar 2024 16:32:53 GMT

For the past two days the internet keeps dropping , it was doing it all day yesterday(28/3),today it is the same, i am sending this messge before it goes off again and also the land line is dead.

Re: broadband and Talk

caesarome — Fri, 29 Mar 2024 17:03:40 GMT

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: broadband and Talk

rams01 — Sat, 30 Mar 2024 11:14:39 GMT

still coming on and off, landline is still dead.

What is going on

Re: broadband and Talk

TimmyBGood — Sat, 30 Mar 2024 11:24:35 GMT

@rams01 wrote:

What is going on

Probably a fault on the individual circuit to your address, especially if it's an FTTC connection: with tens of millions of these in use, a percentage inevitably have issues at any particular time.

Re: broadband and Talk

Simon2605 — Sat, 30 Mar 2024 11:27:03 GMT

Hi , getting the same thing here, on and off all week since 25th march.
done all the usual sky checks and nothing.
but we have had a open reach box knock over by a car and had the problem ever since. But sky saids there's no problem in the area mmmmmmmmm

Re: broadband and Talk

rams01 — Sat, 30 Mar 2024 11:32:32 GMT

Getting really tired of all of the problems we def need sky to get this fixed and get the landline working as well

Re: broadband and Talk

TimmyBGood — Sat, 30 Mar 2024 11:35:49 GMT

@rams01 @Simon2605

You'll need to persist with actually logging a fault with Sky: a forum post doesn't do that.

Note 'no problem in your area' refers to known wide scale outages, not individual properties.

Re: broadband and Talk

Simon2605 — Sat, 30 Mar 2024 11:41:14 GMT

No worries there I have been doing that 😉

Re: broadband and Talk

rams01 — Sat, 06 Apr 2024 18:41:59 GMT

Just to let you know that after nearly a week with the internet being on and off and no phone line I had just given up and then suddenly a BT Engineer turned up and fixed everything. No idea he was coming he replaced the socket and the internet cable now feeds direct in that socket.

Re: broadband and Talk

Highlinder — Sun, 07 Apr 2024 10:12:09 GMT

@rams01 Has this fixed your issue now and your broadband is working correctly now?

Re: broadband and Talk

rams01 — Sun, 07 Apr 2024 13:31:14 GMT

Hi, yes it's fixed the problem everything working.