topic Re: Internet isn't working in Broadband

Internet isn't working

Lukesibbons — Sun, 07 Apr 2024 08:32:56 GMT

Our Internet has not been working several times over the last few days. A engineer attended yesterday and said there was issuing affecting 5 people on my road and that he fixed it. He said the issues was resolved but our Internet has gone down again and isn't working... Our Internet has not been fullying working for the past 3 days.

Re: Internet isn't working

Highlinder — Sun, 07 Apr 2024 10:28:05 GMT

@Lukesibbons Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet isn't working

Lukesibbons — Sun, 07 Apr 2024 10:43:17 GMT

It says everything is fine on the test but its still not working. Been like this for four days. Its not letting me book a engineer this time.

Re: Internet isn't working

Highlinder — Sun, 07 Apr 2024 12:23:31 GMT

@Lukesibbons I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet isn't working

Lisa-P1987 — Sun, 07 Apr 2024 12:32:05 GMT

Thanks for escalating this. We’ve sent @Lukesibbons an invite to chat.