topic Re: Wifi Fault. in Broadband

Wifi Fault.

Reebok — Sun, 07 Apr 2024 10:28:50 GMT

WiFi fault test : Let's fixing, test comes back all connections good. Keep getting Fault let's fixing ...... Going round in circles. Please advise. Thank you.

Re: Wifi Fault.

Yarders44 — Sun, 07 Apr 2024 10:33:08 GMT

Same issue. No WiFi since 5th April. Sky told me a firmware update issue so hopefully they roll it back soon

Re: Wifi Fault.

Highlinder — Sun, 07 Apr 2024 10:33:52 GMT

@Reebok This is a broadband fault that you have. Can you see if the broadband test finds any issues with your connection please.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Wifi Fault.

Reebok — Sun, 07 Apr 2024 12:31:46 GMT

Good Afternoon Highlinder

Thanks for your reply and advice, all Broadband tests get the Green Tick, but then reminded broadband fault. WiFi and desktop working , only see this problem when checking signal then it comes back all working. I suppose ignore if working ?. Thankyou Reebok.