topic WiFi service- very poor in Broadband

WiFi service- very poor

Jimhannon — Sun, 07 Apr 2024 11:27:00 GMT

Hi Sky My WiFi coverage / service is very bad with you guys and really need a site visit to do whatever is needed to improve.

Re: WiFi service- very poor

TimmyBGood — Sun, 07 Apr 2024 11:36:32 GMT

@Jimhannon

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

Re: WiFi service- very poor

TimmyBGood — Sun, 07 Apr 2024 11:41:10 GMT

@Jimhannon

If your broadband subscription includes one of the above extra cost supplements then Sky might send someone round, but typically they'll initially despatch a wireless booster after a telephone consultation.