topic Re: No Internet Connection in Broadband

No Internet Connection

Paul_Morris — Sat, 06 Apr 2024 18:39:40 GMT

Wi-Fi has been down for 2 days now. Tries to re-connect but we just keep getting an orange light. Tried resetting the box multiple times and still nothing.

Re: No Internet Connection

Highlinder — Sun, 07 Apr 2024 10:09:57 GMT

@Paul_Morris Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No Internet Connection

Paul_Morris — Sun, 07 Apr 2024 10:21:05 GMT

No fault. The broadband test always says it's fine even though it's not.

Re: No Internet Connection

Highlinder — Sun, 07 Apr 2024 10:24:58 GMT

@Paul_Morris I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No Internet Connection

Lisa-P1987 — Sun, 07 Apr 2024 11:00:01 GMT

Thanks for escalating this. We’ve sent @Paul_Morris an invite to chat.