topic WiFi keeps dropping in Broadband

WiFi keeps dropping

Pablo007 — Sun, 07 Apr 2024 10:07:58 GMT

My WiFi has been dropping most of the week, especially in the middle of a meeting with the my boss - not good

I have been through the Connectivity advice given, unplugging cables, switching router off etc. However a reboot only lasts a shirt time.

There are no issues with connectivity to the house, perhaps I need a new Sky hub, have had this one for over 6 years. How do I go about getting a new one, last time I phoned them they call handler was giving me a sales pitch/TV packages etc

Re: WiFi keeps dropping

Addie15 — Mon, 08 Apr 2024 07:34:20 GMT

Hi there, @Pablo007. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi keeps dropping

Lisa-P1987 — Wed, 10 Apr 2024 09:50:45 GMT

We are still looking to help you @Pablo007 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks