topic Re: Contact sky online or email in Broadband

I need help with my broadband

Tina121 — Mon, 08 Apr 2024 08:25:04 GMT

Hello

I need to contact sky (broadband) online or via email (I am not in a position where I can ring)

Moderator note: Changed title to reflect topic more.

Re: Contact sky online or email

Highlinder — Sat, 06 Apr 2024 14:06:29 GMT

@Tina121 The community need a little more information on what the issue is that you are having so to best direct you to help.

Re: Contact sky online or email

Adityarungta — Sat, 06 Apr 2024 14:21:18 GMT

My sky speed connection was 37mbps it has recently dropped to 32mbps, guaranteed speed is 28mbps. When I contacted sky they refused to look into this as my speed was above the guaranteed speed.

The package that I am paying is for upto 60mbps, I don't like the fact that my speed is dropped and sky won't help

Re: Contact sky online or email

Maciejewski — Sat, 06 Apr 2024 14:33:31 GMT

I changed the Internet to a faster one, 500Mbps, you sent me a new router, but the Max pod was missing, it was not included in the set, and secondly, the Internet speed is up to 50MBPS. What's the matter?

Re: Contact sky online or email

Tina121 — Sat, 06 Apr 2024 14:36:24 GMT

I need to be able to speak to a sky broadband advisor via email or online chat. I am a sky broadband customer but need to get a new router and password due to being hacked. It has been reported to the police.

Re: Contact sky online or email

Daniel0210 — Sat, 06 Apr 2024 14:36:45 GMT

@Adityarungta @Maciejewski

Despite the thread title this is NOT a route for contacting Sky online or by email, in fact Sky don't use email for general communication purposes.

Re: Contact sky online or email

daveNOS — Sat, 06 Apr 2024 16:01:58 GMT

@Adityarungta Sky probably won't do anything for a drop in speed unless it falls below the minimum guaranteed speed, the same applies for most if not all ISP's.

Re: Contact sky online or email

daveNOS — Sat, 06 Apr 2024 16:06:15 GMT

@Tina121 wrote:
I need to be able to speak to a sky broadband advisor via email or online chat. I am a sky broadband customer but need to get a new router and password due to being hacked. It has been reported to the police.

@Tina121 Its highly unlikely your router has been compromised, its not really worth a hacker expending the resources needed to gain access when there are far easier ways, however if you have proof and a crime number form the police then you will have to find a way of calling as the staff here cannot assist and i don't think live chat is available for this issue.