topic Re: No internet in Broadband

No internet

Lauren241 — Sat, 06 Apr 2024 12:42:31 GMT

Power and Wi-Fi Green, internet is either off, flashing red or steady read, and voice is steady red. Tried the good old disconnect and reconnect, still not working. No faults according to sky checker, few reports reported on a local page. Help!!!

Re: No internet

Highlinder — Sat, 06 Apr 2024 13:00:16 GMT

@Lauren241 Was this what you used to check your broadband in the link below

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet

Lauren241 — Sat, 06 Apr 2024 13:56:14 GMT

Hi, thanks for the reply. I have tried that previously and it was saying all ok. I've just tried it again, it says there is a problem, but when I want to fix it, it says all ok......? Help!!!

Re: No internet

Highlinder — Sat, 06 Apr 2024 14:04:26 GMT

@Lauren241 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

Lauren241 — Sat, 06 Apr 2024 14:06:05 GMT

Thank you!

Re: No internet

Addie15 — Sat, 06 Apr 2024 14:23:20 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lauren241.