topic Re: No internet for past 2 weeks. in Broadband

No internet for past 2 weeks.

Jolene1 — Sat, 06 Apr 2024 11:27:05 GMT

No internet for past 2 weeks, ordered new hub that came and has been installed but made no difference. Internet light is orange. Annoyed with this now, can someone please support

Re: No internet for past 2 weeks.

Highlinder — Sat, 06 Apr 2024 11:33:59 GMT

@Jolene1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet for past 2 weeks.

Jolene1 — Sat, 06 Apr 2024 11:37:35 GMT

It states no issues but I don't jnderstand how it was all working then stops and even with new box still orange light on the box under Internet, this to me says Internet fault but the checker says its fine 😕

Re: No internet for past 2 weeks.

Highlinder — Sat, 06 Apr 2024 12:27:29 GMT

@Jolene1 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet for past 2 weeks.

Lisa-P1987 — Sat, 06 Apr 2024 12:41:38 GMT

Thanks for escalating this. We’ve sent @Jolene1 an invite to chat.

Re: No internet for past 2 weeks.

Addie15 — Tue, 09 Apr 2024 08:10:29 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.