https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607445#M386320 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4001084">@Hpindoria</a>&nbsp; When did you message Sky. These chats are open for 48 hours and if no response are closed.</P> Sat, 06 Apr 2024 11:05:17 GMT Highlinder 2024-04-06T11:05:17Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592758#M382523 <P><SPAN>My internet has been dropping out continuously over the last 2 weeks (last 6 months has been fine), which is very frustrating. I work from home and connection issues means I am constantly missing important ameetings .<BR />I get this below and when I select the 1st option it does the spinning wheel thing and then the internet is back up and nothing else comes up&nbsp;</SPAN></P><P><SPAN>If anyone know what could be causing this please can you advice, thank you&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E6A60D03-EE9C-4AF6-AE83-91524075A42A.jpeg" style="width: 3840px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/98270i2A230FF7BE4CDE78/image-size/medium?v=v2&amp;px=400" role="button" title="E6A60D03-EE9C-4AF6-AE83-91524075A42A.jpeg" alt="E6A60D03-EE9C-4AF6-AE83-91524075A42A.jpeg" /></span></P> Wed, 20 Mar 2024 18:59:07 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592758#M382523 Hpindoria 2024-03-20T18:59:07Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592763#M382525 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4001084">@Hpindoria</a>&nbsp; When this happens run the broadband test to see what is happening with your connection. This information can be found in the information below.</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Wed, 20 Mar 2024 19:04:32 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592763#M382525 Highlinder 2024-03-20T19:04:32Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592769#M382528 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;when I run the test it seems like it's fine&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9292.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/98271i624FA1B3C9E510AD/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9292.png" alt="IMG_9292.png" /></span></P><P> </P> Wed, 20 Mar 2024 19:07:37 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592769#M382528 Hpindoria 2024-03-20T19:07:37Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592805#M382534 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4001084">@Hpindoria</a>&nbsp; The next time that you see your first image then run that very same test that I posted.</P> Wed, 20 Mar 2024 19:34:21 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592805#M382534 Highlinder 2024-03-20T19:34:21Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592809#M382536 <P>Thank&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;will do!&nbsp;</P> Wed, 20 Mar 2024 19:35:34 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592809#M382536 Hpindoria 2024-03-20T19:35:34Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592813#M382538 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4001084">@Hpindoria</a>If it comes back as fine, then come back to the here and we can get you further help to sort out this issue for you and can you also not restart the router as that gets rid of the evidence of what is going on.</P> Wed, 20 Mar 2024 19:37:19 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592813#M382538 Highlinder 2024-03-20T19:37:19Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592850#M382550 <P>Mines exactly the same , I've missed teams meetings all day and it's still going on and off !</P> Wed, 20 Mar 2024 20:13:35 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4592850#M382550 Kayla3008 2024-03-20T20:13:35Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4602455#M384985 <P>After Highlander</P><P>So today it has been dropping out and coming back, and everytime i do the connection check it says its fine. What would be the best thing to do as its very annoying whilst im working.&nbsp; I have taken a screen shot of my&nbsp; hub status if this helps</P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240401_133750_Samsung Internet.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/98664iE757E98952025A3E/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240401_133750_Samsung Internet.jpg" alt="Screenshot_20240401_133750_Samsung Internet.jpg" /></span></P> Mon, 01 Apr 2024 13:08:18 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4602455#M384985 Hpindoria 2024-04-01T13:08:18Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4602557#M384999 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4001084">@Hpindoria</a>&nbsp; I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.</P><P>&nbsp;</P><P>More information can be found about this process in the link below.</P><P><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_self">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Mon, 01 Apr 2024 14:32:57 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4602557#M384999 Highlinder 2024-04-01T14:32:57Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4602577#M385005 <P>Thanks for escalating this. We’ve sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4001084">@Hpindoria</a></SPAN> to chat.</P> Mon, 01 Apr 2024 14:48:15 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4602577#M385005 Mr+Flibbles+86 2024-04-01T14:48:15Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607333#M386287 <P>Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.</P> Sat, 06 Apr 2024 08:34:59 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607333#M386287 Addie15 2024-04-06T08:34:59Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607359#M386293 <P>mine is doing the same bruh same time period I think it's maddening</P> Sat, 06 Apr 2024 09:11:31 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607359#M386293 rem998877 2024-04-06T09:11:31Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607434#M386318 <P><STRONG>hello</STRONG></P><P><STRONG>i have been messaged through the chat but waiting for a response from the agent &nbsp;</STRONG></P> Sat, 06 Apr 2024 10:47:53 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607434#M386318 Hpindoria 2024-04-06T10:47:53Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607445#M386320 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4001084">@Hpindoria</a>&nbsp; When did you message Sky. These chats are open for 48 hours and if no response are closed.</P> Sat, 06 Apr 2024 11:05:17 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607445#M386320 Highlinder 2024-04-06T11:05:17Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607760#M386376 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;the agent asked for more photos on Thursday which I sent but never got a response back and I can't open/find the chat anymore&nbsp;</P> Sat, 06 Apr 2024 16:10:46 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607760#M386376 Hpindoria 2024-04-06T16:10:46Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607765#M386378 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4001084">@Hpindoria</a>&nbsp; That is because it was closed after the 48 hours if you look up at the post saying just this.</P> Sat, 06 Apr 2024 16:24:43 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607765#M386378 Highlinder 2024-04-06T16:24:43Z https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607825#M386391 <P>Thank you&nbsp;</P> Sat, 06 Apr 2024 17:44:32 GMT https://helpforum.sky.com/t5/Broadband/My-internet-l-dropping-out-continuously/m-p/4607825#M386391 Hpindoria 2024-04-06T17:44:32Z