topic Re: No internet, router seems fine in Broadband

No internet, router seems fine

Vronuk — Sat, 06 Apr 2024 08:44:21 GMT

No internet since about midnight last night. All lights green on the router, have refreshed the router and done wifi check online. Still all green lights but no internet

Re: No internet, router seems fine

Highlinder — Sat, 06 Apr 2024 10:30:31 GMT

@Vronuk I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet, router seems fine

Lisa-P1987 — Sat, 06 Apr 2024 10:44:21 GMT

Thanks for escalating this. We’ve sent @Vronuk an invite to chat.

Re: No internet, router seems fine

Addie15 — Mon, 08 Apr 2024 11:10:05 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.