topic Re: Sky Wifi Constantly Not Working in Broadband

Sky Wifi Constantly Not Working

DOFCR — Sun, 10 Mar 2024 14:21:01 GMT

My Sky WiFi router either stops working for 24 hours or (like today) goes on for 10 minutes then drops out for several hours. I've had engineers come in and run tests however the traffic on the broadband is low and so isn't an issue. I've also had a new WiFi router installed (well they sent it to me to install..).

Does anyone else have this issue and is there a fix as I'm thinking about cancelling my broadband subscription due to Sky's 'customer care team' never being available or able to 'help' and the app now doesn't let you report an issue - It's as though they don't want to actually interact with their customers outside of taking their money...

Re: Sky Wifi Constantly Not Working

Mr+Flibbles+86 — Mon, 11 Mar 2024 08:20:16 GMT

Hi there @DOFCR , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Wifi Constantly Not Working

Mr+Flibbles+86 — Wed, 13 Mar 2024 08:17:56 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Wifi Constantly Not Working

DOFCR — Wed, 13 Mar 2024 15:59:12 GMT

Have to say with no contact from Sky and the sky 'community' support only sending a holding message, not sure how I can rate this as 'helpful'

Re: Sky Wifi Constantly Not Working

Muleka — Fri, 05 Apr 2024 21:08:53 GMT

Sky wifi not working