topic Re: Internet Connection Drop Out in Broadband

Internet Connection Drop Out

SoozG — Fri, 05 Apr 2024 11:16:14 GMT

My WiFi connection has dropped but the service checker says everything is OK. Have tried switching off the power to the Hub and restarting but it's still the same. What can I do?

Re: Internet Connection Drop Out

Highlinder — Fri, 05 Apr 2024 11:30:28 GMT

@SoozG Can you pick what router have and click on it to follow what lights you have and don't have on the router and what directions it gives you to help you.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Internet Connection Drop Out

SoozG — Fri, 05 Apr 2024 11:33:55 GMT

I've gone through all diagnostic checks, restarts, resets, unplug / plug back in and still the same. Going round in circles to be honest.

Re: Internet Connection Drop Out

SkyDMg — Fri, 05 Apr 2024 11:37:15 GMT

Mine's doing the same, it has been flakey all morning and keeps dropping out.

Re: Internet Connection Drop Out

mmv — Fri, 05 Apr 2024 11:44:49 GMT

Same. New light on that has never been there before is suddenly orange. Have run the diagnostic online and on the app and it says it's fine. Looked at the settings on the remote and all are ticked as working, but something is clearly wrong.

Re: Internet Connection Drop Out

SkyDMg — Fri, 05 Apr 2024 11:51:29 GMT

Hi,

The problem is that it goes on for a time and then drops out again. I've tried all the advice and even when all the orange lights are on the MySky app says it's working fine.

Re: Internet Connection Drop Out

SoozG — Fri, 05 Apr 2024 12:04:46 GMT

All lights on my hub are green other than the Internet light which isn't on at all. All the checks still saying it's all working too... Do Sky have a solution for us other than an engineer visit in 2 weeks time or upgrading our broadband....

Re: Internet Connection Drop Out

SoozG — Fri, 05 Apr 2024 12:40:02 GMT

@Highlinder thank you for replying. From looking at the Sky Community forum, it seems like this is a wider issue rather than a localised or individual router issue with many people posting today on Internet connections.

As a superuser, are you able to highlight this to Sky for a wider response? It appears that many of us are going through all the same checks and step-by-step solutions but with no positive results.

Many thanks in advance