topic Re: No internet in Broadband

No internet

Helen4463 — Fri, 05 Apr 2024 10:06:34 GMT

No internet. Wifi light is green but internet light is orange. Connected devices internet not working.

Re: No internet

Highlinder — Fri, 05 Apr 2024 10:20:35 GMT

@Helen4463 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet

Helen4463 — Fri, 05 Apr 2024 10:23:21 GMT

I have run the broadband check and it says there's nothing wrong with it.

Re: No internet

Highlinder — Fri, 05 Apr 2024 10:25:35 GMT

@Helen4463 Did the service checker say anything when running the broadband test. There is clearly something wrong with your broadband.

Re: No internet

Helen4463 — Fri, 05 Apr 2024 10:26:42 GMT

Yes, I know there is clearly something wrong with it but the broadband checker said everything looked good that's why I'm here.

Re: No internet

Highlinder — Fri, 05 Apr 2024 11:21:41 GMT

@Helen4463 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

Lisa-P1987 — Fri, 05 Apr 2024 11:32:34 GMT

Thanks for escalating this. We’ve sent @Helen4463 an invite to chat.

Re: No internet

mmv — Fri, 05 Apr 2024 11:49:37 GMT

It's happening to lots of people, and I must say I find it very interesting that - at least in our little town - it's the very same week that Broadband Max became available. For which you need a new box. Intentional equipment deprecation, per chance?

Re: No internet

Addie15 — Sun, 07 Apr 2024 13:54:18 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.