topic Check connection in Broadband

Check connection

Jon+Crossfield — Fri, 05 Apr 2024 10:45:39 GMT

For 2 days now we've been having issues with our WiFi connection. On mobile phones, Web pages and social media are taking ages to load, we keep having to swap to mobile data.

On the computer it says check internet connection everytime a game such as roblox is attempted to play on and it will not open the games.

I have disconnected the hub, reconnected it and it is still the same.

Re: Check connection

Addie15 — Sat, 06 Apr 2024 07:35:54 GMT

Hi there, @Jon+Crossfield. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Check connection

Addie15 — Mon, 08 Apr 2024 07:44:05 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.