topic Re: Our internet signal keeps dropping out. in Broadband

Our internet signal keeps dropping out.

Simon6060 — Wed, 03 Apr 2024 13:34:19 GMT

We keep losing internet temporarily. The internet light on the hub goes orange and we lose signal. It happens several times a day.

Re: Our internet signal keeps dropping out.

Highlinder — Wed, 03 Apr 2024 13:57:39 GMT

@Simon6060 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Our internet signal keeps dropping out.

Simon6060 — Thu, 04 Apr 2024 16:14:59 GMT

The broadband test shows everything is fine. But, of course, I can't run the broadband test at the point when the internet signal drops out. So I don't know what to do.

Re: Our internet signal keeps dropping out.

Highlinder — Thu, 04 Apr 2024 16:28:49 GMT

@Simon6060 Why cannot run the broadband test when you are having the problem?

Re: Our internet signal keeps dropping out.

Simon6060 — Thu, 04 Apr 2024 16:42:10 GMT

I run the broadband test from the Sky app, which doesn't work offline when the internet is down.

Re: Our internet signal keeps dropping out.

Highlinder — Thu, 04 Apr 2024 17:04:11 GMT

@Simon6060 It works on mobile data without any issue.

Re: Our internet signal keeps dropping out.

imy1 — Thu, 04 Apr 2024 17:08:01 GMT

I have been experiencing the same issue recently. Internet connection drops several times a day. The broadband light turns orange and then after a minute or so back to green, reconnects. 😞

Re: Our internet signal keeps dropping out.

Simon6060 — Thu, 04 Apr 2024 17:12:35 GMT

I live in a mobile signal blind spot.

Re: Our internet signal keeps dropping out.

Simon6060 — Thu, 04 Apr 2024 17:13:55 GMT

@imy1 Yes, that's my problem too.

Re: Our internet signal keeps dropping out.

Nit1980 — Thu, 04 Apr 2024 17:18:26 GMT

I'm having he same problem for the last few days and it is becoming very frustrating now. Sky broadband test no good. It detects an error then tries to fix it and by then the light is back green and says problem fixed. Its not fixing the underlining issue though.

Re: Our internet signal keeps dropping out.

Simon6060 — Thu, 04 Apr 2024 17:28:12 GMT

@Nit1980 I think I'm going to ring them tomorrow. 😬 I'll let people know how I get on.

Re: Our internet signal keeps dropping out.

Highlinder — Thu, 04 Apr 2024 18:35:33 GMT

@Simon6060 You could ring them tonight they are still open and get this looked into for you.

Re: Our internet signal keeps dropping out.

Simon6060 — Thu, 04 Apr 2024 19:50:33 GMT

@Highlinder Thanks but busy tonight. Will have to be tomorrow.

Re: Our internet signal keeps dropping out.

Nit1980 — Thu, 04 Apr 2024 21:52:17 GMT

I called Sky this evening g and explained this happens often. They did a check on their system of my router over the last month and said it looks faulty. I have an engineer coming tomorrow with a replacement. Like I said to Sky I don't pay over £80 a month for it not to work. The employee was extremely helpful best one I've spoken to in years.

Re: Our internet signal keeps dropping out.

9999999999mmm — Thu, 04 Apr 2024 23:19:12 GMT

Its happening to me too. Same issue with intermittent, fairly regular outages. It is not reliable.

Re: Our internet signal keeps dropping out.

9999999999mmm — Thu, 04 Apr 2024 23:23:14 GMT

Just tested the connection via the sky app using 4g . It 'claims' there is no issue...

Re: Our internet signal keeps dropping out.

Chrisee — Fri, 05 Apr 2024 06:32:22 GMT

@9999999999mmm did you actually run the test itself or just looked at the status the last time the test was run automatically?

Re: Our internet signal keeps dropping out.

Simon6060 — Fri, 05 Apr 2024 07:03:34 GMT

@Nit1980 Nice result, well done. I've found Sky in the past to be very unhelpful so I'm not looking forward to calling them.

Re: Our internet signal keeps dropping out.

Simon6060 — Fri, 05 Apr 2024 07:05:10 GMT

@Chrisee I ran it myself from the Sky app on my phone.

Re: Our internet signal keeps dropping out.

Simon6060 — Fri, 05 Apr 2024 07:06:04 GMT

@Chrisee Oops sorry, didn't notice you were replying to someone else.