topic Re: Sky wifi down in Broadband

Sky wifi down

Ajsjdbeiwneudjzn — Thu, 04 Apr 2024 20:28:51 GMT

Wifi has been up and down since 5pm today

orangr light on the router

Re: Sky wifi down

Highlinder — Thu, 04 Apr 2024 20:58:40 GMT

@AjsjdbeiwneudjznWhat light is orange?

Re: Sky wifi down

Ajsjdbeiwneudjzn — Fri, 05 Apr 2024 05:12:08 GMT

The wifi light is orange and has been intermittent since 4:30pm yesterday.

speeds are slow over the last year and sky have advised they can now longer gaurantee the speeds.

i have rebooted, checked all cables to the main telephone socket also.

Re: Sky wifi down

Chrisee — Fri, 05 Apr 2024 05:50:04 GMT

@Ajsjdbeiwneudjzn if it is the Wifi light as opposed to the internet light that is amber you have a very unusual fault however if its the internet light then your line is down. In that case report the issue to Sky unless the connection test in the My Sky reports a known fault on your line shen checked over a mobile connection.

For future reference this page tell you what the hub's leds mean https://www.sky.com/help/articles/hub-lights-explained-start

Re: Sky wifi down

Ajsjdbeiwneudjzn — Fri, 05 Apr 2024 05:58:24 GMT

Thanks i have logged a ticket with sky as the check line option from my sky says unknown fault