topic Re: No broadband... in Broadband

No broadband...

Shakinsteve — Thu, 04 Apr 2024 19:38:57 GMT

No broadband since about 7.45pm

Sky app says no issues...but clearly there is...

Re: No broadband...

Highlinder — Thu, 04 Apr 2024 19:43:41 GMT

@Shakinsteve Can you run through what lights you see on the router and what ones you don't from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: No broadband...

Shakinsteve — Thu, 04 Apr 2024 19:48:58 GMT

Green Amber Green

Re: No broadband...

Highlinder — Thu, 04 Apr 2024 20:02:27 GMT

@Shakinsteve Did you go through by clicking on your router which you have it will take you through what the possible problems can be.

Re: No broadband...

Kerry681 — Thu, 04 Apr 2024 20:33:03 GMT

I've had no internet connection most of the day DY9 area 😡

Re: No broadband...

Shakinsteve — Thu, 04 Apr 2024 20:40:50 GMT

Yes i have followed but still no broadband...so fed up with sky lack of service...

Thank for your help..

Re: No broadband...

Highlinder — Thu, 04 Apr 2024 20:56:08 GMT

@Shakinsteve What did it say for you to do when you found out what the issue was and the next steps to take?

Re: No broadband...

Kerry681 — Thu, 04 Apr 2024 21:23:34 GMT

They just said there's problem in area and engineer's are trying to fix it, but that's been nearly all day 🙄 & same answer everytime I check

Re: No broadband...

Chrisee — Fri, 05 Apr 2024 06:44:19 GMT

@Kerry681 area issues can take a while to fix and nobody can normally tell you how long it will take so sorry you will have to be patient. You wil be compensated if ther sevice is down fir more than 2 working days.