topic Re: Failed internet in Broadband

Failed internet

Leanne191 — Thu, 04 Apr 2024 16:31:49 GMT

Hi,

my connection drops out hourly and often won't reconnect. I believe I need a new hub as there is no other explanation for this.

many thanks

GD1 — Thu, 04 Apr 2024 16:34:33 GMT

@Leanne191 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Highlinder — Thu, 04 Apr 2024 16:34:48 GMT

@Leanne191 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.