https://helpforum.sky.com/t5/Broadband/Sky-Shield-saying-not-broadband-not-activated-when-it-is/m-p/4605617#M385824 <P>Hi,</P><P>&nbsp;</P><P>After upgrading to fibre, im trying to adjust my settings on sky shield but when going through safari and app it comes up with waiting for broadband to be activated?&nbsp;<BR /><BR /></P><P>I've been activated on the sky broadband for over a month.<BR /><BR /></P><P>I hve also noticed that my order progress for the fibre is not been updated even though its active and all fine.</P><P>&nbsp;</P><P>Ive spoken to somebody at sky which took 20 mins to get through to somebody, who took ages to say that there not sure and leave it with them while they escalate and look into it but doesnt know when it will be sorted.</P><P>&nbsp;</P><P><SPAN>Any help will be grateful accepted </SPAN><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></SPAN></P><P><SPAN class="lia-unicode-emoji"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="32802FE7-3A68-42D3-80E4-B2801D70ECAA.jpeg" style="width: 299px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/98775i802CE480FF737A1E/image-size/large?v=v2&amp;px=999" role="button" title="32802FE7-3A68-42D3-80E4-B2801D70ECAA.jpeg" alt="32802FE7-3A68-42D3-80E4-B2801D70ECAA.jpeg" /></span></SPAN></P><P>&nbsp;</P><P>Sam</P> Thu, 04 Apr 2024 12:20:26 GMT Shack1 2024-04-04T12:20:26Z https://helpforum.sky.com/t5/Broadband/Sky-Shield-saying-not-broadband-not-activated-when-it-is/m-p/4605617#M385824 <P>Hi,</P><P>&nbsp;</P><P>After upgrading to fibre, im trying to adjust my settings on sky shield but when going through safari and app it comes up with waiting for broadband to be activated?&nbsp;<BR /><BR /></P><P>I've been activated on the sky broadband for over a month.<BR /><BR /></P><P>I hve also noticed that my order progress for the fibre is not been updated even though its active and all fine.</P><P>&nbsp;</P><P>Ive spoken to somebody at sky which took 20 mins to get through to somebody, who took ages to say that there not sure and leave it with them while they escalate and look into it but doesnt know when it will be sorted.</P><P>&nbsp;</P><P><SPAN>Any help will be grateful accepted </SPAN><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></SPAN></P><P><SPAN class="lia-unicode-emoji"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="32802FE7-3A68-42D3-80E4-B2801D70ECAA.jpeg" style="width: 299px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/98775i802CE480FF737A1E/image-size/large?v=v2&amp;px=999" role="button" title="32802FE7-3A68-42D3-80E4-B2801D70ECAA.jpeg" alt="32802FE7-3A68-42D3-80E4-B2801D70ECAA.jpeg" /></span></SPAN></P><P>&nbsp;</P><P>Sam</P> Thu, 04 Apr 2024 12:20:26 GMT https://helpforum.sky.com/t5/Broadband/Sky-Shield-saying-not-broadband-not-activated-when-it-is/m-p/4605617#M385824 Shack1 2024-04-04T12:20:26Z https://helpforum.sky.com/t5/Broadband/Sky-Shield-saying-not-broadband-not-activated-when-it-is/m-p/4605782#M385851 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4013766">@Shack1</a>&nbsp; i have answered your other post regarding this issue.</P> Thu, 04 Apr 2024 14:28:55 GMT https://helpforum.sky.com/t5/Broadband/Sky-Shield-saying-not-broadband-not-activated-when-it-is/m-p/4605782#M385851 Highlinder 2024-04-04T14:28:55Z