topic Broadband keeps dropping since upgrade in Broadband

Broadband keeps dropping since upgrade

Haroon2 — Thu, 04 Apr 2024 08:57:40 GMT

My broadband keeps dropping since I have upgraded. Before upgrade it was absolutely fine. The engineer came to upgrade and now it is awful. I have been with sky for years but no way am I staying unless its fixed. I pay a lot and it is extremely poor. It fixes itself and when I run the test it says everything is fine. But of course by then it's fine because it's fixed itself! But almost daily on a number of occasions it just stops working!

Re: Broadband keeps dropping since upgrade

Highlinder — Thu, 04 Apr 2024 15:15:33 GMT

@Haroon2 What did you change from and what are you on now. Did you change from superfast to ultrafast broadband?

Re: Broadband keeps dropping since upgrade

Haroon2 — Thu, 04 Apr 2024 16:51:52 GMT

Thanks for your reply. Yes exactly that. From super fast to ultra fast.

Re: Broadband keeps dropping since upgrade

Highlinder — Thu, 04 Apr 2024 17:02:35 GMT

@Haroon2 Was this for ultrafsat+ or Gigfast?

Re: Broadband keeps dropping since upgrade

Haroon2 — Thu, 04 Apr 2024 17:23:14 GMT

I have just checked, it's ultrafast 1. Even now as I message the WiFi is not working. However when I run the tests on sky it saying everything us running normal

Re: Broadband keeps dropping since upgrade

Mink2 — Sun, 25 Aug 2024 10:14:14 GMT

Mine is exactly the same, been fine for years, told by sky upgrading to ultrafast would be better, engineers out, drilled whipped in my wall for new little box., Different engineers up the telephone pole attaching new cables......eversince, rubbish....can't see any difference other than the circle of doom appearing pretty much everyday on what ever I'm watching, sometimes dropping out completely. Using the internet is slower if anything...very disappointed

Re: Broadband keeps dropping since upgrade

Highlinder — Sun, 25 Aug 2024 11:35:58 GMT

@Haroon2 When you run the service checker that is showing you historical data and you need to click on broadband to run an updated test on your broadbamd.

Re: Broadband keeps dropping since upgrade

Highlinder — Sun, 25 Aug 2024 11:37:03 GMT

@Mink2 Did they change the router out also when you upgraded your broadband to ultrafast 1?