topic Re: How do I talk to sky besides the phone line? in Broadband

How do I talk to sky besides the phone line?

Oztreiiicher — Wed, 03 Apr 2024 10:46:48 GMT

I got Sky Broadband and it's absolutely ridiculous, besides not even having full fibre in my area, the connection keeps dropping, I'm constantly losing internet connection in my house and every time it happens, I test my broadband on their app and it shows as having zero issues which clearly isn't true.

I need to speak to someone from Sky about this now or I'm just changing broadband and not paying because I'm paying currently for a service that I am not receiving.

Re: How do I talk to sky besides the phone line?

Tom-W19 — Thu, 04 Apr 2024 08:46:08 GMT

Hi @Oztreiiicher

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: How do I talk to sky besides the phone line?

TimmyBGood — Thu, 04 Apr 2024 08:59:51 GMT

@Oztreiiicher wrote:

besides not even having full fibre in my area

Note that neither Sky nor any other Openreach network ISP is responsible for the progress of the national deployment of FTTP by Openreach and its subcontractors, nor are they permitted to influence where it reaches next.

Re: How do I talk to sky besides the phone line?

Lisa-P1987 — Sat, 06 Apr 2024 09:13:50 GMT

We are still looking to help you @Oztreiiicher . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: How do I talk to sky besides the phone line?

rem998877 — Sat, 06 Apr 2024 09:15:33 GMT

same thing happening here