topic Re: Internet keeps dropping in Broadband

Internet keeps dropping

PaulLonny — Wed, 03 Apr 2024 07:14:17 GMT

My internet keeps dropping for a few minutes and then is ok again.
This happened lots of times yesterday and has started to happen again this morning.
The router is visible and shows the internet light as flashing orange every time it drops and then back to green a few minutes later.
The checker in My Sky shows no issues every time!
As requested on similar threads, here is the router stats:

As this is negatively impacting my work, I'm hoping someone from Sky can assist please.

Re: Internet keeps dropping

Tom-W19 — Thu, 04 Apr 2024 08:06:22 GMT

Hi @PaulLonny

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet keeps dropping

Addie15 — Sat, 06 Apr 2024 08:30:47 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.