topic Re: Repeated connection issue in Broadband

Repeated connection issue

BramJohnston — Sun, 31 Mar 2024 18:35:49 GMT

I am repeatedly having network issues, the Home Screen won't load, no apps are available and nothing will load on any device. But if I ever try to check the signal using the sky app it says everything is fine? How can it be fine when the signal check is the only thing that loads?

Re: Repeated connection issue

Tom-W19 — Mon, 01 Apr 2024 08:08:06 GMT

Hi @BramJohnston

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Repeated connection issue

Addie15 — Wed, 03 Apr 2024 16:22:11 GMT

Update-We are closing this session now due to no further response. If you still need help, please let us know so we can re-escalate this for you. Thanks.