topic Re: Sky hub ont in Broadband

Sky hub ont

Jack291 — Wed, 03 Apr 2024 14:08:15 GMT

New sky hub arrived today. On the box the activation date is 03/04/24 however I received a text to say it was already activated. I have connected it to my openreach ONT correctly. My PON light won't stop flashing on the ONT and the only lights I have on the hub are power and WiFi, not internet. Anyone help? It's a brand new flat that we've just moved into and we're desperate to get it sorted. Do I just need to wait till tomorrow after the activation date on the box? Or is it openreach

Re: Sky hub ont

Highlinder — Wed, 03 Apr 2024 14:13:02 GMT

@Jack291 Are you able to post an image of what the front of the ONT looks like to see what the lights are doing on the front? If today is your activation day it can take up to midnight for data to flow.

Re: Sky hub ont

Jack291 — Wed, 03 Apr 2024 14:18:47 GMT

Can't figure out how to send a photo.

on the ONT the lights are:

POWER light is solid green

ONT light is flashing green

LAN light is solid green

LOS is off

hope this helps

@Highlinder

Re: Sky hub ont

Highlinder — Wed, 03 Apr 2024 14:23:27 GMT

@Jack291 Would the one that is flashing is this happening slowly and looking at the lights is this being the light on the ONT be the second green light looking from left to right?

Re: Sky hub ont

Jack291 — Wed, 03 Apr 2024 14:32:16 GMT

Re: Sky hub ont

Jack291 — Wed, 03 Apr 2024 14:32:47 GMT

The light that says PON 2nd from the right is the one that is flashing

Re: Sky hub ont

Jack291 — Wed, 03 Apr 2024 14:35:44 GMT

@Highlinder

Re: Sky hub ont

TimmyBGood — Wed, 03 Apr 2024 14:47:45 GMT

@Jack291 wrote:

Do I just need to wait till tomorrow after the activation date on the box?

You'd have to do so before Sky would let you log a fault.

Re: Sky hub ont

Jack291 — Wed, 03 Apr 2024 14:41:37 GMT

Okay thanks for your help, will just have to be patient for today then!