topic Re: Internet issues in Broadband

Internet issues

Sarahwoods365 — Sun, 31 Mar 2024 16:18:06 GMT

Internet keeps dropping.

Re: Internet issues

Highlinder — Sun, 31 Mar 2024 17:46:00 GMT

@Sarahwoods365 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Internet issues

dale040290 — Sun, 31 Mar 2024 19:30:42 GMT

I cannot maintain a stable connection either. Here are my stats;

Router Statistics

System Up Time: 07:16:45

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN WANoE 286366 338515 0 25681 1453060 00:21:51

LAN Up 652402 444952 39 387136 87908 07:16:45

WLAN (2.4 GHz) Up 1285891 517311 0 2834572 43951 07:14:58

WLAN (5 GHz) Up 747022 184688 0 577500 392212 00:49:41

Broadband Link Downstream Upstream

Connection Speed 159900 kbps 30000 kbps

Poll Interval:

Seconds (at least 3s):

Re: Internet issues

Highlinder — Sun, 31 Mar 2024 19:50:09 GMT

@dale040290 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet issues

dale040290 — Sun, 31 Mar 2024 19:54:33 GMT

I have tried this a on a number of occasions however it says there are no issues. I could be watching a YouTube video, be **bleep** through FB and it just buffers. I disconnect, reconnect, and it starts up again. I also have hard wired cameras, and they keep going offline. I have power cycled everything, and still no fix

Re: Internet issues

Highlinder — Sun, 31 Mar 2024 21:00:41 GMT

@dale040290 Can see there was a drop 21 minutes before you posted the router stats. Did you run the broadband test while the connection was dropped or while it was working?

Re: Internet issues

dale040290 — Sun, 31 Mar 2024 21:14:08 GMT

Tried doing it both when it happened and since

Re: Internet issues

Highlinder — Sun, 31 Mar 2024 21:24:30 GMT

@dale040290 So it has happened again since the last post ? Are you in the UK or Ireland?

Re: Internet issues

dale040290 — Sun, 31 Mar 2024 21:37:26 GMT

It's continuous tbh. I'm in south Wales

Re: Internet issues

Highlinder — Mon, 01 Apr 2024 08:09:05 GMT

@dale040290 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet issues

Greenfingers001 — Mon, 01 Apr 2024 08:12:38 GMT

Thanks for escalating this. We’ve sent @dale040290 an invite to chat.

Re: Internet issues

bittu79 — Mon, 01 Apr 2024 08:26:27 GMT

internet not working from last night

Re: Internet issues

Addie15 — Wed, 03 Apr 2024 10:10:54 GMT

Update-We are closing this session now due to no further response. If you still need help, please let us know so we can re-escalate this for you. Thanks.