topic Re: My guarantee speed is lower for last weeks. in Broadband

My guarantee speed is lower for last weeks.

Greg34 — Wed, 03 Apr 2024 08:46:34 GMT

Minimum guarantee speed lower than expected to get

Re: My guarantee speed is lower for last weeks.

Highlinder — Wed, 03 Apr 2024 09:07:26 GMT

@Greg34 We need a little bit more information. What speed are you suppsed to get between and what minimum are you supposed to get.

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: My guarantee speed is lower for last weeks.

Greg34 — Wed, 03 Apr 2024 09:22:25 GMT

Thanks for quick response

Router Statistics

System Up Time: 238:50:34

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 5907608 13837389 0 133026 3300141 32:23:48 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 28904636 12351494 0 658 0 238:48:48 WLAN (5 GHz) Up 64543469 31846487 0 0 133277 238:48:48

Broadband Link Downstream Upstream Connection Speed 49000 kbps 20000 kbps Line Attenuation D1(11.9 dB) , D2(28.6 dB) , D3(43.5 dB) U0(3.6 dB) , U1(21.3 dB) , U2(32.8 dB) Noise Margin 12.1 dB 9.0 dB