topic Re: New Router giving poor performance against predecessor in Broadband

New Router giving poor performance against predecessor

Jtrendell — Tue, 02 Apr 2024 13:52:59 GMT

I have just changed from an ancient talk talk router to a new sky router. This is hardwired into my Skyq box, the WiFi performance for all household items is now very poor and sometime you have to wait 15 to 20 seconds for a website to load. All of this worked perfectly with the prior rooter. I am inclined to cancel my subscription and return to Talk Talk unless a resolution can be found quickly. Please advise remedy

Re: New Router giving poor performance against predecessor

Tom-W19 — Wed, 03 Apr 2024 08:15:57 GMT

Hi @Jtrendell

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147