topic Re: Laptops won't connect to sky wifi for last 2 weeks in Broadband

Laptops won't connect to sky wifi for last 2 weeks

rhian9911 — Thu, 25 Jan 2024 13:11:46 GMT

On Friday 12th Jan 2024, we had a 15 minute power surge. Ever since that we have had issues with connecting our laptops to Sky wifi. All other devices work so my husband contacted his IT department and they checked his work laptop over and found no issues. The issue is also occuring on my work laptop and our personal one. We can tether to the Sky wifi via our mobiles, but this isn't ideal.

When trying to connect to router directly, we get

Connected, secure, no internet

Yes we have restarted the router 3 times now in last fortnigt. This worked for 10 minutes, but then dropped out again, whcih tells me that it's an issue when laptop driver and router are talking. Also smart tv's drop out occasionally but I manage to reconnect them

Apparently when we called Sky, they said the issue was to do with laptop not finding IPV4 address. I havetried to enter this manually but windows 10 won't save it. This is clearly a Sky Wifi issue as it's occuring on 3 different laptops.

Is anyone else having the same issue and are Sky working on a fix? It's extremely frustrating

Re: Laptops won't connect to sky wifi for last 2 weeks

rhian9911 — Thu, 25 Jan 2024 13:13:51 GMT

Re: Laptops won't connect to sky wifi for last 2 weeks

jamesn123 — Thu, 25 Jan 2024 13:30:10 GMT

@rhian9911

Rather than restarting the router can you try factory resetting it? You can do this by holding the reset button on the rear of the hub for a minimum of 30 seconds

Re: Laptops won't connect to sky wifi for last 2 weeks

rhian9911 — Thu, 25 Jan 2024 14:25:36 GMT

Hi, I've just tried that and it worked....... for about 10 minutes.

I then tried to take the laptop back upstairs to the office and it disconnected. It's not a signal strength issue though as I have a smart tv and mobile which work perfectly well on that WiFi in that room.

I bought the laptop back to the room where it worked after reset and it won't connect now. It's as if the router only sends out correct IP directly after reset, then as soon as laptops and WiFi have to communicate again the connection has gone, although all other non laptop devices are still working 🙈

Re: Laptops won't connect to sky wifi for last 2 weeks

jamesn123 — Thu, 25 Jan 2024 14:28:32 GMT

@rhian9911

Hmm okay since other devices are working fine its hard to blame anything but the laptops.

Have you tried completely deleting/forgetting your network/WiFi settings on the laptops and starting from scratch? You may need to do a quick Google Job to figure out how to delete your network settings on Windows 10

Re: Laptops won't connect to sky wifi for last 2 weeks

rhian9911 — Thu, 25 Jan 2024 14:34:28 GMT

I've tried forgetting the networks, but will try googling and trying that. Thanks.

it's odd how it's all our laptops which are different makes 🤔

Re: Laptops won't connect to sky wifi for last 2 weeks

rhian9911 — Fri, 26 Jan 2024 13:55:51 GMT

I seem to have rectified this now. It's an issue with Sky wifi and Windows 10. I had to type in the IP address on my mobile phone and enter the IVP4 given to me by Sky, then replicate this on my laptop. Seems to be working ok today so far.

Thank you for your help

Re: Laptops won't connect to sky wifi for last 2 weeks

apopo — Sun, 04 Feb 2024 13:54:42 GMT

Same here. I have a laptop running windows 7 never had any problems previously using an older sky router however since changing to fibre broadband and a new router it's so hit and miss. I can't even access the sky web site and my emails

In addition to this the routers light on the far left keeps going to amber in colour which results in me having to reset the unit.

Re: Laptops won't connect to sky wifi for last 2 weeks

TimmyBGood — Sun, 04 Feb 2024 14:46:13 GMT

@apopo wrote:

I have a laptop running windows 7

Just as an aside, Windows 7 hasn't been in support by Microsoft since January 2020 and really shouldn't be considered safe to use on an internet connection.

Re: Laptops won't connect to sky wifi for last 2 weeks

TimmyBGood — Sun, 04 Feb 2024 14:47:21 GMT

@apopo wrote:

In addition to this the routers light on the far left keeps going to amber in colour which results in me having to reset the unit.

That would tend to suggest an external line fault.

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

Re: Laptops won't connect to sky wifi for last 2 weeks

Rick2606 — Wed, 03 Apr 2024 08:06:25 GMT

Yes I'm having exactly the same issue on my laptop

Re: Laptops won't connect to sky wifi for last 2 weeks

Latoya3381 — Sun, 04 Aug 2024 11:59:20 GMT

Also having same issues with my laptop.
done everything suggested but still won't connect properly starting to think I shouldn't have changed to sky from bt as it worked fine then!

Re: Laptops won't connect to sky wifi for last 2 weeks

Pod17 — Thu, 22 Aug 2024 11:07:56 GMT

@rhian9911 I am also having the same problem. I seen you mentioned entering the IP & IPV4 Address manually. Where and how do I do this please?

Re: Laptops won't connect to sky wifi for last 2 weeks

Geordie — Tue, 13 Jan 2026 18:52:34 GMT

Same problem here. Laptop saying secure, connected but no internet. All my other stuff, phone, iPad etc fine. This is a brand new laptop as my old one was 10 years old and that had the same problem. 😡

Re: Laptops won't connect to sky wifi for last 2 weeks

Geordie — Tue, 13 Jan 2026 19:00:44 GMT

I don't suppose you could pass on the settings from sky and how you go about changing them could you please? 🤔

Re: Laptops won't connect to sky wifi for last 2 weeks

Chrisee — Wed, 14 Jan 2026 08:30:12 GMT

@Geordie check thee network settings on the laptop for the Sky connection that it has an IP address in the range 192.168.0.2 to 192.168.0.254 and the gateway is 192.168.0.1 as it sounds likeca networking issue. Ideally ifvthe laptop is yours set it to get the networking details from the router. If it isca work unit talk to your IT support as they msy have to make any changes for you.

Re: Laptops won't connect to sky wifi for last 2 weeks

XV84 — Sat, 28 Mar 2026 21:40:18 GMT

Having the exact same issue, joined on the 25th, half way through the day on the 26th it disconnected a bunch of my devices, I eventually managed to get everything to connect again, except my work laptop.

Re connected a few times, works for ten minutes then disconnects and won't let me reconnect to my wifi saying its a 'secure network'.

Frustrating as a new customer, tried to contact someone but got given the run around by endless virtual agents and doing connection tests.

Got a email telling me to wait two weeks and reply to the email if it continues, which isn't ideal when working from home.

Re: Laptops won't connect to sky wifi for last 2 weeks

XV84 — Thu, 16 Apr 2026 13:43:06 GMT

I gave up and got a third party router, I updated the drivers, got IT at my work to help, and raised it to them but nothing.

Was no accountability, I was told as to accept it "your old devices won't connect to the hub".

I flagged to them there was no advertising this when I signed up but they don't seem to care.

Re: Laptops won't connect to sky wifi for last 2 weeks

Geordie — Thu, 16 Apr 2026 14:12:03 GMT

After numerous calls, emails and not so helpful Help, In the end Sky decided that I needed a New Router...😡😡 Connected to my New laptop (and Old one) and as if by magic....Connected to the Internet. I still intermittently get the message that I'm connected to the internet ...but I'm not....but it is on the odd occassion.