topic Poor Wi-Fi and sky box connection in Broadband

Poor Wi-Fi and sky box connection

SarahWes — Wed, 03 Apr 2024 07:58:16 GMT

Since changing our broadband to sky our service has been poor. The Wi-Fi often goes off, and television pauses, jumps and goes off completely. In the past week we have lost connection to our sky Q box and out continuously having to re book the router. We had nine of these issues with BT

Re: Poor Wi-Fi and sky box connection

Tom-W19 — Thu, 04 Apr 2024 08:33:33 GMT

Hi @SarahWes

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor Wi-Fi and sky box connection

Addie15 — Sat, 06 Apr 2024 08:33:37 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.