topic Re: Internet in Broadband

Internet

Henry+the+eigth — Tue, 02 Apr 2024 19:12:31 GMT

Hi all my internet keeps dropping regularly and I have to reboot quite often, this morning it dropped four times! Don e all the recommendations thank you H🥴☺️

Re: Internet

cookiemonsteruk — Tue, 02 Apr 2024 19:13:43 GMT

@Henry+the+eigth

Could you post your hub stats as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Internet

Henry+the+eigth — Tue, 02 Apr 2024 22:36:16 GMT

Hi, thanks for your response much appreciated but bit too technical sorry, will try tomorrow take care. H

Re: Internet

Henry+the+eigth — Tue, 30 Apr 2024 19:27:50 GMT

Hi Cookie Monster sorry I have taken so long to reply re stats, I have now eventually managed! Hope this helps, Ive gone through all the help articles and followed them to the letter but the internet is still dropping and I have to use troubleshooter which tells me they have to reset adapter again! Really appreciate your help. Take care. H

Router Statistics

System Up Time: 203:53:39

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1140832 2987053 0 221 308 27:24:25 LAN Up 3472172 126241 0 12866 0 203:53:39 WLAN (2.4 GHz) Up 7680438 2011999 0 322809 12904 203:51:21 WLAN (5 GHz) Up 36794737 13398221 0 0 13325 203:51:04

Broadband Link Downstream Upstream Connection Speed (Kbps) 72554 20000 Line Attenuation (dB) DS1:8.6 DS2:18.1 DS3:27.1 US0:3.0 US1:13.7 US2:19.4 Noise Margin (dB) DS1:3.4 DS2:3.4 DS3:3.4

US0:11.8 US1:12.0 US2:11.9

Re: Internet

jamesn123 — Thu, 02 May 2024 10:41:35 GMT

@Henry+the+eigth

Your router stats suggest that you have not had a drop in 27hrs & your router hasnt not been rebooted in over 8 days. When you notice a 'drop' do any lights change on the front of your hub?