topic Re: Still having issues with broadband in Broadband https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603825#M385359 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2795380">@jamesn123</a>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2024-04-02-17-42-23-56_4641ebc0df1485bf6b47ebd018b5ee76.jpg" style="width: 1440px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/98710i15AA553ACDC7D32D/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2024-04-02-17-42-23-56_4641ebc0df1485bf6b47ebd018b5ee76.jpg" alt="Screenshot_2024-04-02-17-42-23-56_4641ebc0df1485bf6b47ebd018b5ee76.jpg" /></span></P><P> </P> Tue, 02 Apr 2024 16:43:10 GMT Robbo0410 2024-04-02T16:43:10Z Still having issues with broadband https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603767#M385339 <P>Hi I'm still having issues with my broadband, I've rang Sky and they have escalated it to Openreach who say there is no problems, router is resetting itself at least 2-3 times a day I've had a new router delivered today and within half an hour of connecting and powering it up it has done the same thing, I've had around 4-5 replacement routers and still haven't fixed the issue this has been ongoing for months, would a kind moderator be able to raise a chat for me with an advisor on here as it would appear ringing Sky is a complete waste of time they just suggest sending a new router out, I need an actual broadband engineer to come out to my home and see if there's any issues cause apparently there are none on Sky's end as well as Openreach's, I have a TV engineer coming out on Thursday I've been advised to speak to them about the broadband problem....</P> Tue, 02 Apr 2024 15:57:42 GMT https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603767#M385339 Robbo0410 2024-04-02T15:57:42Z Re: Still having issues with broadband https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603771#M385342 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3712552">@Robbo0410</a>&nbsp;</P> <P>If the router is resetting itself I am not sure what an engineer is going to be able to do.</P> <P>Can you please post your <A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message" target="_blank">router stats</A></P> Tue, 02 Apr 2024 16:02:17 GMT https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603771#M385342 jamesn123 2024-04-02T16:02:17Z Re: Still having issues with broadband https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603825#M385359 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2795380">@jamesn123</a>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2024-04-02-17-42-23-56_4641ebc0df1485bf6b47ebd018b5ee76.jpg" style="width: 1440px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/98710i15AA553ACDC7D32D/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2024-04-02-17-42-23-56_4641ebc0df1485bf6b47ebd018b5ee76.jpg" alt="Screenshot_2024-04-02-17-42-23-56_4641ebc0df1485bf6b47ebd018b5ee76.jpg" /></span></P><P> </P> Tue, 02 Apr 2024 16:43:10 GMT https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603825#M385359 Robbo0410 2024-04-02T16:43:10Z Re: Still having issues with broadband https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603836#M385361 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3712552">@Robbo0410</a>&nbsp;</P> <P>So 1hr15mins ago the router rebooted. Did it do that itself?</P> Tue, 02 Apr 2024 16:47:34 GMT https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603836#M385361 jamesn123 2024-04-02T16:47:34Z Re: Still having issues with broadband https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603853#M385364 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2795380">@jamesn123</a>&nbsp;yeah I've had the problem for a while now, it just randomly does it, could be on for a full day could be for a few hours before it resets itself, it doesn't do it a set time it's just random times, got a TV engineer coming out on Thursday cause Sky think it's the main box and mini box causing an issue, no issue would cause the router to reset itself, had a phonecall from a broadband engineer earlier today he said it's worth asking the TV engineer to run some tests and see if they can find anything as they'll more then likely know a thing or two about broadband&nbsp;</P> Tue, 02 Apr 2024 16:57:01 GMT https://helpforum.sky.com/t5/Broadband/Still-having-issues-with-broadband/m-p/4603853#M385364 Robbo0410 2024-04-02T16:57:01Z