topic Re: Mcafee internet security in Broadband

Mcafee internet security

Samantha+W — Thu, 14 Mar 2024 11:04:34 GMT

I have macafee internet security as part of my package.. can i have it one or more devices so i knwo i am protected when i am away from home.. Alsk how do I find my login details for the account or are they the same as my sky details.

Re: Mcafee internet security

jamesn123 — Thu, 14 Mar 2024 11:47:30 GMT

@Samantha+W

Mcafee internet security has not been offered by Sky for a number of years now. You can't install it on any new devices and existing devices licences should have expired by now. If you want to renew you'd need to deal with Mcafee directly and pay their subscription.

Re: Mcafee internet security

goods8690 — Tue, 02 Apr 2024 15:50:22 GMT

Can I ask why am I still being charged £3 a month for it if it's no longer offered?

Re: Mcafee internet security

jamesn123 — Tue, 02 Apr 2024 15:56:24 GMT

@goods8690

If you are still being charged for it then that must mean you havent touched your Sky contract in about 5+yrs so its time to give them a call and sort it out

Re: Mcafee internet security

TimmyBGood — Tue, 02 Apr 2024 18:15:00 GMT

@goods8690 wrote:

Can I ask why am I still being charged £3 a month for it if it's no longer offered?

An existing installation might still be updating: one would hope the software would warn if it's not doing so. New installations and central management through Sky isn't available and hasn't been for a considerable time.

Re: Mcafee internet security

Rijam — Sun, 25 Aug 2024 06:54:45 GMT

Hi, i have just joined sky and in my sky account under my product settings i have Internet security.

It says the tool is broken to manage McAfee security and it says get in touch to cancel.

Could someone please explain because i do not want it and did not sign up to it.

Thanks

Re: Mcafee internet security

Chrisee — Sun, 25 Aug 2024 07:32:47 GMT

@Rijam Sky have not offered MacAfee to new customers for years so ignore that page it doesnt apply to you.

Re: Mcafee internet security

triptogenetica — Mon, 16 Dec 2024 13:39:14 GMT

Same issue as Rijam here -

Just signed up to Sky fiber, and the MySky app makes it look like I have this "McAfee Internet Security" and need to do a web form to cancel.

Can they update it to explain it probably doesn't apply to New customers?

Re: Mcafee internet security

TimmyBGood — Mon, 16 Dec 2024 13:55:30 GMT

@triptogenetica wrote:

Can they update it to explain it probably doesn't apply to New customers?

It definitely doesn't apply. Why Sky continues to fail to make that clearer is frankly a mystery: we've drawn it to their attention numerous times.