https://helpforum.sky.com/t5/Broadband/Switching-from-BT/m-p/4603601#M385276 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4011674">@JulesetFergus</a>&nbsp; If the switch works correctly bt will inform sky directly about broadband only but not tv services&nbsp;</P><P>&nbsp;</P><P>you need to ensure that you cancel the tv element yourself directly with bt</P> Tue, 02 Apr 2024 13:46:38 GMT SKY1992bf 2024-04-02T13:46:38Z https://helpforum.sky.com/t5/Broadband/Switching-from-BT/m-p/4603595#M385274 <P>Hi, I've just signed up to Sky broadband and TV. I'll be moving from BT (broadband and entertainment package). How does Sky know I'm moving? I've not been asked at any point in the online sales process.&nbsp;<BR />I'm confused!&nbsp;</P> Tue, 02 Apr 2024 13:42:37 GMT https://helpforum.sky.com/t5/Broadband/Switching-from-BT/m-p/4603595#M385274 JulesetFergus 2024-04-02T13:42:37Z https://helpforum.sky.com/t5/Broadband/Switching-from-BT/m-p/4603601#M385276 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4011674">@JulesetFergus</a>&nbsp; If the switch works correctly bt will inform sky directly about broadband only but not tv services&nbsp;</P><P>&nbsp;</P><P>you need to ensure that you cancel the tv element yourself directly with bt</P> Tue, 02 Apr 2024 13:46:38 GMT https://helpforum.sky.com/t5/Broadband/Switching-from-BT/m-p/4603601#M385276 SKY1992bf 2024-04-02T13:46:38Z https://helpforum.sky.com/t5/Broadband/Switching-from-BT/m-p/4603648#M385288 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4011674">@JulesetFergus</a>&nbsp;</P> <P>When you put your postcode/phone number into the Sky website it should have said that it sees an currently active service at the address</P> Tue, 02 Apr 2024 14:19:09 GMT https://helpforum.sky.com/t5/Broadband/Switching-from-BT/m-p/4603648#M385288 jamesn123 2024-04-02T14:19:09Z