topic Re: No internet in Broadband

No internet

Jenga2018 — Tue, 02 Apr 2024 07:41:19 GMT

I've got no internet as of about 1 hr ago. Tried rebooting the modem and still nothing. Ran a test on sky app and it says everything is fine.

Re: No internet

jamesn123 — Tue, 02 Apr 2024 09:40:13 GMT

Hi @Jenga2018

I've flagged your post to Sky, look out for a message on the forum

Re: No internet

Mr+Flibbles+86 — Tue, 02 Apr 2024 10:03:11 GMT

Thanks for escalating this. We’ve sent an invite to @Jenga2018 to chat.

Re: No internet

Kel79lou — Tue, 02 Apr 2024 10:04:46 GMT

Same wonder if a problem world wide

Re: No internet

Lozz61 — Tue, 02 Apr 2024 10:12:06 GMT

Mine went of 17 times yesterday 2nd Apr and twice so far today. Its a daily accurance of the past couple of months

Re: No internet

terrierfox11 — Tue, 02 Apr 2024 10:22:50 GMT

I have same issue, no internet for couple of hours...unable to wfh at present

Re: No internet

Mr+Flibbles+86 — Tue, 02 Apr 2024 10:40:55 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: No internet

Mr+Flibbles+86 — Tue, 02 Apr 2024 10:43:11 GMT

Hi there @terrierfox11, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

ChrisD2 — Tue, 02 Apr 2024 10:44:24 GMT

Same thing with me. Reported it and they say all their tests show its OK. New box on the way

Re: No internet

Yvonne1971 — Tue, 02 Apr 2024 10:45:52 GMT

I too have no Internet.

This has been off since I got up at 7am this morning. Ran test and it says everything is fine.

I've switched router off and middle orange light is still showing.

I live in bedford area

Re: No internet

NattieA — Tue, 02 Apr 2024 10:55:56 GMT

Hello,

We're in the same boat, no internet today... nothing has changed, no visible damage to cable outside.

Could someone help?

Thanks,
Natalia

Re: No internet

Lisa-P1987 — Thu, 04 Apr 2024 09:44:58 GMT

We are still looking to help you @terrierfox11 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks