topic Switch from BT fibre to Sky....charged twice! in Broadband

Switch from BT fibre to Sky....charged twice!

MrsSkef — Tue, 02 Apr 2024 10:13:32 GMT

I ordered Sky fibre on 22 Feb to be activated on 23 March as my contract with BT was finished at that time.Today I received a bill from BT and bottom line they have not been notified of switch and I have cancelled this morning. This means I am being charged by both providers for 6 weeks.

I contacted Sky and have been told it was my contrsctual responsibility to notify BT and they are not at fault. BT says it was Sky's as I also thought too.

I have a manager calling later but can anyone advise please?

Re: Switch from BT fibre to Sky....charged twice!

jamesn123 — Tue, 02 Apr 2024 11:36:59 GMT

@MrsSkef

When you took out the service with Sky, as long as you made it clear you wanted to switch, rather than have a new service then its Sky's responsibility to notify BT.

Re: Switch from BT fibre to Sky....charged twice!

Anonymous — Tue, 02 Apr 2024 12:30:39 GMT

@MrsSkef wrote:
I ordered Sky fibre on 22 Feb to be activated on 23 March as my contract with BT was finished at that time.Today I received a bill from BT and bottom line they have not been notified of switch and I have cancelled this morning. This means I am being charged by both providers for 6 weeks.
I contacted Sky and have been told it was my contrsctual responsibility to notify BT and they are not at fault. BT says it was Sky's as I also thought too.
I have a manager calling later but can anyone advise please?

What exactly have you cancelled? If it's your BT broadband then you've just put a stop to the line which will take much longer to get back service. How did you order Sky broadband?